RETURNS AND EXCHANGES
What is your return policy?
Purchases may be returned within 15 days after delivery on the grounds that they meet the following criteria:
- Unwashed, and undamaged,
- Garment kimble still attached (see below)
Please note: All items must be returned with any original packaging, including any tags the item came with.
All our products contain a kimble that must remain on the garment if you sadly wish to return any of your items for a refund or exchange. Removal of the kimble will mean your return will be unable to be processed.
Refunds for store credit are free and include free shipping on your next order.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
How long does it take to process your refund/exchange?
We do our best to process your refund/exchange as quickly as possible, at busy times this can take up to 4 working days once we receive your return.
How long will it take for me to receive my refund?
Once you have received your refund notification, it takes 3-5 working days for the money to be deposited into your account.
How do I start a return?
To return an item to us, please create a prepaid label using the the link below. Once you have printed your label, drop it off at your local post office.
International returns - Unfortunately we do not offer prepaid returns for international orders. Please follow the instructions on the returns form.
If you have lost your returns form, please add a note including your original order number and details if you would like a refund or an exchange.
Please remember to always take note of your returns tracking number for your reference.
How do I return a gift?
We offer store credit for gift returns.
All gift cards are non-refundable.
ORDERS AND SHIPPING
How long before my order ships?
All in-stock orders are processed within 1-2 business days unless notified otherwise
Can I change/cancel my order?
Once an order has been placed we can’t cancel or edit the address you’ve entered or the items within the order. We will be happy to exchange or refund the item, once it has been sent back to us.
What forms of payment do you take?
We accept payments from Visa, Mastercard, Discover, and American Express as well as debit cards from over 50 countries (you can see the full list when you add your credit card at checkout). We currently do not accept prepaid Visa, Mastercard, or American Express Gift Cards.
We also accept payments via Paypal.
What are your shipping methods and how long do they take?
£2 Standard 3-5 working days UK delivery
£4 Next working day UK delivery for orders placed before 12pm
£6 Saturday UK delivery for orders placed before 12pm Friday
FREE Standard UK delivery on all orders over £50
£10 Standard 5-10 working days EU delivery
FREE Standard EU delivery on all orders over £60
£10 Standard 5-15 working days ROW delivery
FREE Standard ROW delivery on all orders over £70
Where is my order?
You should have received a shipping confirmation with your order, this is where you will find your tracking information. By adding your mobile phone number to your order you will be eligable for live updates.
If you did not receive this email, please get in touch with our customer care department at firstname.lastname@example.org
Can I include a gift receipt with my order?
We do not offer separate gift receipts at this time. All orders arrive with a packing slip that states the price of each product and includes instructions on how to exchange or return.
Do you offer gift cards?
We offer digital gift cards for £10, £25, $50, £100, and £200.
SIZING AND PRODUCT
How do I find the right size for me?
Throughout each product page, we use a sizing application, Fitsme. Enter your details into the app using the Fits.Me button and find the perfect size for you in each style.
If you would like a traditional size guide, please find the link below to our size guide page:
What if a product is sold out?
If the product has sold out, please leave your email using our ‘email me’ button. We’ll then be able to notify you when the requested item is out of stock so you don’t miss out next time.
UK - FREE standard delivery on all orders over £75
UK Standard (3 -6 days): £3.80
UK Next Day: £5.95 (Order before 3pm)
UK Next Day Saturday: £8.95 (Order before 3pm)
Worldwide Standard (4-15 days): £10 days.
HubBox (UK only):
HubBox operates a network of parcel collection points to choose from at the checkout for a hassle-free Click & Collect pickup.
For all whole sale enquiries, please contact email@example.com
registration number 08802423, VAT number GB 186 0958 69